Tier2Assist gives your users useful actions, forms, or links based on specific phrases in their requests or the results of a third-party API after their tickets have been submitted.

Did they say they forgot their password? Send them to a password reset link.

Did they say they want to schedule an appointment? Link them to your calendar.

Did they mention having a new hire? Link them to the form that collects information required to do your job. (This is a great use-case for Tier2Forms!)

Built in Python, you can edit these rules with a drag-and-drop Visual Editor based on Google’s Blockly that ensures you don’t have to worry about syntax or formatting.

Our growing library of samples will give you all the tools you need to create helpful tasks for your end users while they’re waiting for you to resolve their ticket.