Perfect tickets, every time.

You get better tickets, not more of them.

Tier2Tickets attaches the diagnostics your techs would have run to each ticket a user sends, before it reaches your PSA. You can book a short Zoom demo with us, try it yourself, or watch a recorded walkthrough.

If you’re not ready for a call, you can see the other ways to look at it.

A sample Tier2Tickets diagnostic report shows alert counts for Network, Software, Hardware and Security, a summary that flags packet loss, RAM usage and recent log errors, the user's problem description, and a frame from the Instant Replay of their screen.

Book a Zoom demo with us.

We’ll give you a 10–15 minute Zoom demo of a real ticket from start to finish, and we’ll answer your questions. Pick a time in the calendar below, and you’ll get a Zoom link by email.

The calendar holds 30 minutes, so you have time for questions after the demo.

Can’t find a time that works? Message us on Discord. You can also email us at [email protected].

By booking, you agree to our Privacy Policy.

If you’re not ready for a call, you can see it another way.

Try it yourself as one of your users.

The interactive demo opens a sample Windows desktop in your browser, where you send a sample ticket the way your users would and then open the sample report for that ticket. You’ll be asked for your name and email first, and you can add your own logo to see what your clients would see.

Try the interactive demo

Watch a recorded walkthrough.

Our 16-minute video shows what your users see when they send a ticket and what your techs see when it arrives. Chapters let you skip to the part you care about.

Watch the walkthrough

Start on the free plan instead.

The free plan covers up to 25 endpoints for as long as you need it, and you won’t need a credit card. After that, pricing is less than a dollar per endpoint.

Here’s how it works.

Setup takes minutes, not a whole project.

  1. Deploy the agent. Push the installer with the RMM you already use.
  2. Connect your PSA. The HaloPSA and Autotask setup guides say it takes “as few as 15 minutes.”
  3. Users press a hotkey, icon, or button. They type their name and describe the issue, and they don’t need a password or an account. The full ticket lands in your PSA.

Every option shows you the same thing, which is a better ticket.

Each ticket reaches your PSA with over 70 diagnostics, screenshots, a replay of the user’s last 20 actions and flags on readings that look out of the norm. Your tech can start on the fix without calling the user back to ask what happened.

Tier2Tickets works with ConnectWise, Autotask, HaloPSA, Syncro, Kaseya BMS, SuperOps and other PSAs.

“This client is 2.5 hours from us. Helpdesk Buttons showed us exactly where to start and we avoided having to go onsite.”

Andrew Newberry, Reliance Technology Solutions

Perfect tickets, every time.

Pick the way you’d like to see it.

We’ll give you a 10–15 minute Zoom demo of a real ticket from start to finish, and we’ll answer your questions. You can also try the interactive demo now, or start on the free plan.

Book a demo
Try the interactive demo

You can also . The free plan covers up to 25 endpoints, and you won’t need a credit card.

Do you have questions? Email [email protected] or call +1 833 328 8866. You can also read our Privacy Policy.

Book a demo