When a user’s computer is offline, they can still send you a ticket, and it arrives with 10 network tests already run.
When a computer can’t reach the internet, your user doesn’t have to call you with a vague description. They can send the ticket from their phone instead.
The free plan covers up to 25 endpoints for as long as you need it, and you won’t need a credit card.
Your user sends the ticket from their phone.
If the ticket can’t be submitted from the computer, a screen with a QR code appears. The user points the camera app on their iPhone or Android phone at the code, and they don’t need to download an app.
The QR code holds the user’s ticket information, along with the results of 10 network diagnostic tests from the offline computer.
Your tech starts with test results instead of a guess.
A user whose computer is offline can usually only tell you that the internet is down. With the test results in the ticket, your tech can start narrowing down the problem before anyone can remote in.
“I love that new QR feature…my favorite feature outside the button itself!”
Tony Tribuzio, Hexi-Tech
You can also read about how Tier2Tickets gives you better tickets and how to validate users without a password.
See a real ticket in a short demo.
We’ll give you a 10–15 minute Zoom demo of a real ticket from start to finish, and we’ll answer your questions about offline tickets. The free plan includes every feature, so you can also try offline tickets yourself today.
