YOUR CLIENTS WILL LOVE
We built our patent-pending Tier 2 Tickets™ with end-users in mind.
With our software, submitting tickets is easy. We’ve removed hurdles that we’ve seen actual end-users consistently struggle with. Now they don’t have to learn anything new or fight through the rules of submitting a proper request. End ssers can launch the software easily from their desktop, task bar icon, or even with your own branded Helpdesk Button.
No more coaching them through screenshots or figuring out what “my computer is humming” means. No more indecipherable help tickets. Customers initiate Tier 2 Tickets™, you get real-time data. No more chasing tickets, schedules, or phone calls.
REDUCE PHONE CALLS
AND ANSWER TICKETS FASTER
The truth is, submitting a ticket isn’t as easy for clients as we assume it will be. This leads to frantic users calling your MSP looking for immediate help. Giving your end users a simple way to submit tickets will eventually dramatically reduce the amount of phone calls you receive. In all honesty, we wont be able to stop all phone calls but we have heard from our partners that it does have a huge impact in the amount of calls received.
For the few customers that won’t change their ways (you know who those are), you’ll be able to answer tickets substantially faster. One of our core features is the ability to remotely pull a report of at users machine. Instantly, your technician will have over 70 tier 1 diagnostics at their disposal to immediately solve your customers issue.
POWER UP WITH
THE HELPDESK BUTTON™
Depending on your clients’ needs, we’ve introduced a physical USB-powered solution that makes submitting tickets effortless. With a single press, your customer can instantly launch support—no portals, no friction.
Drive more engagement, increase adoption, and elevate your service experience with the Helpdesk Button™—a tool designed to stand out and get used.
While your competitors focus on the same promises—security, updates, faster response times—you can differentiate in a way they can’t. Offer your clients a simple, tangible, and memorable way to request support.
The Helpdesk Button™ isn’t just another feature—it’s a conversation starter, a visual differentiator, and a powerful sales tool. Put it in the hands of your sales team and give them something truly unique to showcase.
Connect Tier 2 Tickets with your PSA, or use our email connector when a direct integration is not available.
