Imagine a perfect end-user.
They never text or call your cell, they don’t grab you in the hallway, they always submit a ticket…and not just any ticket.
The perfect ticket.
They document exactly how they produced the issue, with screenshots of every step; They give you a real time list of processes and network diagnostics at the moment the issue occurred. They perform dozens of hardware troubleshooting and software diagnostic tests and they flag potential issues out of the gate. Their technical vocabulary is perfect. They don’t confuse the hard drive with the memory.
They give you a few minutes to look up the issue, triage it to the correct person, not go in blind.
Next, imagine all of your users are that perfect end-user, and all of your tickets are the perfect ticket.
You get a half-hour head start on every issue before even seeing it. You can resolve complicated intermittent issues quickly. You work efficiently and skip grunt work.
Now, imagine that all starts today, with the literal click of a button.
You’ve just imagined your life with Tier 2 Tickets. A system designed to fill in the gaps left by every other platform.
A powerful sales tool to differentiate you from your competition.
Clients know they need I.T. Beyond that they don’t know exactly what you do. The Helpdesk Button connects with management and lay people in a way that nothing else does. Clients really respond to it. It will set you apart from your competitors in a real tangible way that connects.
Improve your response time with a powerful tool for dispatch and triage.
Impress your clients with faster turn-around time and coming soon, a heatmap so you can see when the software is triggered, even before the user finishes submitting a ticket.
Empower technicians with tools that make them look even smarter than they are.
Give your techs the ability to see what really happened. From real-time diagnostics reports flagged with common helpdesk issues to an annotated video of the user’s last 20 actions, our software gives your techs the confidence of knowing exactly what they’re walking into before they even pick up the phone.
Rest easy knowing it’s built with Security and Compliance in mind.
Tier 2 Tickets software is encrypted end-to-end, with SMS authentication, self-hosting, auditing and reporting functionality available.
Implement with an impressive USB button or map to a hotkey, whichever suits your clients best.
End users love our Tier 2 Tickets Helpdesk Button, which can be installed by plugging it in and holding it down with a long press. It’s great for sales to new clients or for replacing swag you buy for your retainer clients. Same great software, accessible to your end users with zero training.