News

Webhooks and Automations!

While we’re secretly working in the background on improving our service… We wanted to remind you of a feature that you should be using as well as how to increase adoption. Webhooks // Toast Notificati...

july2022webinars

July 2022 Webinars: PitchIT Live and D&D with OITVOIP!

We’re ending July big with a gauntlet of webinars for Tier2: join Elizabeth today for Pitch it Live Host by Sierra Pacific Group’s Adam Bielanski and Sean Lardo at 3pm EDT. Later Tonight at 6:30 EST w...

Join our Partner Panel on March 01, 2022. https://us06web.zoom.us/meeting/register/tZYucuGorzojHNMguRSWHnfHPn1CYneB--x_

2022-03-01 Tier2Tuesday: Partner Success Panel 

Our partners often ask, “What are other people doing? How can I be leveraging Tier2Tickets/Helpdesk Buttons better?” So last week, we invited three partners who have successfully deployed the software to shar...

feb2022

February 2022 Update: Auto-add our report to any ticket, huge QOL additions, PLUS, win a year of free service!

Happy New Year, Partners!  Our General Availability build is now v1.1.x.26, and we have a slew of stellar features to run through with you, so hold on to your seats, we’re gonna go fast:   We’re official!...

Photo by GR Stocks on Unsplash

2021 Year in Review

Dear Partner,   Thank you for joining us for another year as we have further honed and added features to Tier2Tickets and Helpdesk Buttons. In writing out what we...

log4jupdate

Scan all endpoints for Log4j with 1-Click

Partners,  As you’ve caught up on work since the weekend, you may have heard of Critical Vulnerability CVE-2021-44228, which is affecting a Java logging package Log4j which is widely used...

2021-11-17update

November 2021 Update: Diagnostic Report on Demand and RMM Triggers

Since our initiation, we’ve offered perfect tickets at the press of a button, with the intention that your customers will be the ones pushing that button. In our feature development, we recognize that there are times it ...

2021-10-12update

Early Autumn 2021 Update: Halo Integration, 1.1.x.23 in General Availability, Syncro API update

Happy Autumn! We continue to be hard at work, thanks to your open-handed questions and suggestions. We’re grateful for so many thoughtful, fun, and clever partners and are excited to roll out this series of updates for y...

2021-08-17update

Summer 2021 Update: autoadd Assets, QOL Updates, GDPR, TopDesk Integration

It’s been a great year for Tier2Tech, thank you for your continued energy, feedback, and support! We’re developing a few very exciting features behind the scenes, and hopefully we’ll have a few even bigger things t...

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May 2021 Update: New Report, featuring time-saving summary and new reports, including warranty lookup from CyberDrain

 We’ve been teasing a new report for ages and here it is! Version 1.1.x.18, now with a slew of features that we’re excited to offer to you and your techs. We’ve seen these features help our MSP in&nbs...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.