YOUR CLIENTS WILL LOVE
TIER 2 TICKETS™
YOUR CLIENTS WILL LOVE
We built our patent-pending Tier 2 Tickets™ with end-users in mind.
With our software, submitting tickets is easy. We’ve removed hurdles that we’ve seen actual end-users consistently struggle with. Now they don’t have to learn anything new or fight through the rules of submitting a proper request. And by “proper request,” we don’t mean just any request, we’re talking about a perfect ticket.
No more coaching them through screenshots or figuring out what “my computer is humming” means. No more indecipherable help tickets. Customers initiate Tier 2 Tickets™, you get real-time data. No more chasing tickets, schedules, or phone calls.
Less noise in the data collection, better and faster problem resolution.
SUBMITTING A TICKET
SHOULD BE EASY
The truth is, submitting a ticket isn’t as easy for clients as we assume it will be. Using and understanding how their computer works is such a small fraction of their job – that’s why they hired us in the first place.
Our goal is to make your customers feel like submitting a help ticket is the easiest thing in the world, because with our set-up, it truly is. We have removed all barriers.
WHERE DO YOU SEE
YOUR CLIENTS STRUGGLE?
How many times have you struggled with getting users to make tickets?
- No one made an account
- I don’t know who to call when there is a problem
- I don’t know how to make a ticket
- I don’t know my password
Tier 2 Tickets requires zero end-user training as we walk the end user through submitting their request easily and simply. Triage tickets to go where they need to go and give end users additional actions based on their requests through our Automation Engine’s Dispatcher Rules and Tier2Assist Actions.
NO PASSWORDS REQUIRED
Users can submit a ticket without needing to recall a password or account. Manually verify ticket submission user combinations as “trusted” and relax knowing that the submission from the given linked username, user computer, and human name is a legitimate ticket, not phishing.
EASY ACCESS TO
REAL-TIME DATA
With each ticket submitted through Tier 2 Tickets™, get a snapshot of the real-time status of your users’ device: enough data to resolve any number of problems without even requiring your client to answer any followup questions.
POWER UP WITH
THE HELPDESK BUTTON™
Depending on your client needs, we’ve built in a way to map Tier 2 Tickets™ to a function key that you choose, or through a physical USB button that will power up your sales, adoption, and software usage, aptly named the Helpdesk Button™.
Every customer we’ve introduced them to won’t stop talking about them. Clients want to know when we’re installing them on their systems. You don’t even have to sell them on it, the value is clear.
