Every ticket submitted through Helpdesk Buttons/Tier2Tickets will include a secure link to our comprehensive, self-diagnosing reports.

Included in these reports are:

  • Problem Reproduction (Timelapse of the user’s previous 20 actions with captions and highlighted cursor)​
  • Highlighted problem areas​/places to start
  • TechConnect Remote access tool​
  • DNS Cache compared to known malicious sites​
  • Curated links to helpful documentation​
  • AND MORE (including data you choose)​