KNOW WHO
YOU’RE TALKING TO
Our proprietary method of validating end users, the User Trust Factor, gives your team data behind if an incoming ticket is from a reliable source.
When a ticket report from a user first comes in, your technician can validate a user as “trusted” and the next time that user submits a ticket where the same Logged in user, Hostname, Email, and Mac Address line up, it will be marked as a trusted user.
