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for Management

Tier 2 Tickets™
for Management

PROVIDE TOP-OF-THE-LINE SERVICE THAT
ONLY ENHANCES YOUR BOTTOM LINE.

Lower Service Costs

Close more Sales

Improve Client Statisfaction

It more than pays for itself.

DO THE MATH

We are math people.  Maybe you are, too. We like to show our work and let skeptical people try their own numbers. 

We want you to do what makes sense for your company. Back when we were putting this together, and trying to figure out if it was worth all the work, we made a spreadsheet to calculate the time savings per ticket for ourselves. Helpdesk Buttons™ may not solve every problem, but they do significantly mitigate some of the most frustrating ones, like intermittent issues that take weeks to resolve. These issues might not be the ones your Helpdesk struggles with, but Helpdesk Buttons™ are sure to help address other issues particular to you. 

The default values are pulled from our own internal numbers, and we’ve included a line for “buttons.” While Tier 2 Tickets™ can be triggered with a hotkey, we’ve found that a Helpdesk Button™ as swag is an easy sell for our clients, and gets them excited about using the software and submitting a “perfect ticket, every time”. You’ll find that the savings more than make up for the cost. So feel free to put in your own data and let the math speak for itself. 

Try our simple calculator.

Enter your numbers here:   Your Calculated Savings:  
Number of endpoints Total tickets
Tickets per endpoint/month Savings per ticket
Average technician hourly rate Total savings
Savings in time in minutes per ticket    
Cost per button initial Total cost initial
Cost per button monthly Total cost over time
Period of time (years) Total cost
Resale price of button    
Price of Swag buttons are replacing Total value generated

+ Increased Sales
+ Increased Client Satisfaction
+ Response times your competitors can’t match


Tier 2 Tickets™ improves your bottom line

Build better client relationships and retention through better metrics

BETTER METRICS MEAN
BETTER RELATIONSHIPS

Faster Ticket Resolutions

Every ticket comes in with a 30 minute head start on it.  Skip the basic troubleshooting and data collection and dive right into the issue. 

Lower Client Complaints

How many complaints can be linked back directly to poor documentation or weak communication? With our helpdesk, the number 1 factor in client complaints is that there was never a ticket made on the issue to begin with, and frequently the user had asked someone in passing or sent a text through a non-official channel!

How would you like to end those issues?  Make it easier for clients to communicate with you.

Better Documentation

Out of the gate, every ticket has a uniform set of data attached to it that can be parsed. No more scrambling for background information on the issue or customer at hand.

All of these things put together lead to Better Client Relationships and Retention.

POWER UP YOUR SALES PITCH
WITH A TOOL CLIENTS CONNECT WITH

Helpdesk Buttons™ are a tangible and relatable device that will help you close that deal.

Helpdesk Buttons™ even make sales easy

CLIENTS LOVE THE BUTTON

From the Owner of our very own helpdesk:

I have been doing MSP sales pitches for over a decade and I have never had a response to anything like the response we get when we show clients this product. 

THEY GO NUTS FOR IT!!  They really “Get it.” So much of the rest of our pitch can be lost in the weeds when presenting to non-Technical C-levels, but the button connects. 

Additionally it makes Amazing Swag, so that’s a line item in our budget that I can actually make work for me instead of considering it a dispensable cost. 

Stop throwing away money

SWAG THAT WORKS FOR YOU

What are you handing out now on client visits or at conferences? Flash drives? Mouse pads? Koozies? Items that collect dust and serve the only purpose of putting your name in front of someone?

Tier 2 Tickets™ and Helpdesk Buttons™ want to usher you into a new realm of swag.

Our Helpdesk Buttons™ are pre-programmed to download your personalized Tier 2 Tickets™ software. That means you can hand these out to everyone and all they need to know is to plug it in and hold the button down for 3 seconds.  

Isn’t this a million times better? You can hand out a literal demo of your services.

Your sales people are going to love you, your clients are going to love you, and it will set you apart from your competitors.

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