Lower Service Costs
Close more Sales
Improve Client Statisfaction
Faster Ticket Resolutions
Every ticket comes in with a 30 minute head start on it. Skip the basic troubleshooting and data collection and dive right into the issue.
Lower Client Complaints
How many complaints can be linked back directly to poor documentation or weak communication? With our helpdesk, the number 1 factor in client complaints is that there was never a ticket made on the issue to begin with, and frequently the user had asked someone in passing or sent a text through a non-official channel!
How would you like to end those issues? Make it easier for clients to communicate with you.
Out of the gate, every ticket has a uniform set of data attached to it that can be parsed. No more scrambling for background information on the issue or customer at hand.
All of these things put together lead to Better Client Relationships and Retention.
From the Owner of our very own helpdesk:
I have been doing MSP sales pitches for over a decade and I have never had a response to anything like the response we get when we show clients this product.
THEY GO NUTS FOR IT!! They really “Get it.” So much of the rest of our pitch can be lost in the weeds when presenting to non-Technical C-levels, but the button connects.
Additionally it makes Amazing Swag, so that’s a line item in our budget that I can actually make work for me instead of considering it a dispensable cost.
What are you handing out now on client visits or at conferences? Flash drives? Mouse pads? Koozies? Items that collect dust and serve the only purpose of putting your name in front of someone?
Tier 2 Tickets™ and Helpdesk Buttons™ want to usher you into a new realm of swag.
Our Helpdesk Buttons™ are pre-programmed to download your personalized Tier 2 Tickets™ software. That means you can hand these out to everyone and all they need to know is to plug it in and hold the button down for 3 seconds.
Isn’t this a million times better? You can hand out a literal demo of your services.
Your sales people are going to love you, your clients are going to love you, and it will set you apart from your competitors.