Lower Service Costs

Close more Sales

Improve Client Statisfaction

We are math people.  Maybe you are, too. We like to show our work and let skeptical people try their own numbers. 

We want you to do what makes sense for your company. Tier2Tickets and Helpdesk Buttons™ may not solve every problem, but they do significantly mitigate some of the most frustrating ones, like intermittent issues that take weeks to resolve. These issues might not be the ones your helpdesk struggles with, but Tier2Tickets and Helpdesk Buttons™ are sure to help address other issues particular to you. 

Tier2Tickets was built in-house for an MSP in Southeastern United States. The default values in this calculator are pulled from their own internal numbers, and we invite you to try it with your own numbers to calculate the savings for yourself. Of note is the included line for “buttons.” While Tier 2 Tickets™ can be triggered with a hotkey, we’ve found that a Helpdesk Button™ as swag is an easy sell for our clients, and gets them excited about using the software and submitting a “perfect ticket, every time”. You’ll find that the savings more than make up for the cost. So feel free to put in your own data and let the math speak for itself. 

Try our simple calculator.

Enter your numbers here:   Your Calculated Savings:  
Number of endpoints Total tickets
Tickets per endpoint/month Savings per ticket
Average technician hourly rate Total savings
Savings in time in minutes per ticket    
Cost per button initial Total cost initial
Cost per button monthly Total cost over time
Period of time (years) Total cost
Resale price of button    
Price of Swag buttons are replacing Total value generated

+ Increased Sales
+ Increased Client Satisfaction
+ Response times your competitors can’t match

Tier 2 Tickets™ improves your bottom line

Faster Ticket Resolutions

Every ticket comes in with a 30 minute head start on it.  Skip the basic troubleshooting and data collection and dive right into the issue. 

Lower Client Complaints

How many complaints can be linked back directly to poor documentation or weak communication? With our helpdesk, the number 1 factor in client complaints is that there was never a ticket made on the issue to begin with, and frequently the user had asked someone in passing or sent a text through a non-official channel!

How would you like to end those issues?  Make it easier for clients to communicate with you.

Better Documentation

Out of the gate, every ticket has a uniform set of data attached to it that can be parsed. No more scrambling for background information on the issue or customer at hand.

All of these things put together lead to Better Client Relationships and Retention.


Helpdesk Buttons™ are a tangible and relatable device that will help you close that deal.

From the Owner of our very own helpdesk:

I have been doing MSP sales pitches for over a decade and I have never had a response to anything like the response we get when we show clients this product. 

THEY GO NUTS FOR IT!!  They really “Get it.” So much of the rest of our pitch can be lost in the weeds when presenting to non-Technical C-levels, but the button connects. 

Additionally it makes Amazing Swag, so that’s a line item in our budget that I can actually make work for me instead of considering it a dispensable cost.