Our state-of-the-art, machine-learning neural net brings true AI to the forefront of your ticketing process.

Our AI can read tickets for meaning and emotion, which means you can do anything when coupled with our Dispatcher Rules and Tier2Assist Actions. That means you can:

  • Assign tickets to a specific queue, technician, or assign a type/subtype based on implied category.
  • Escalate tickets based on user sentiment (are they upset or frustrated? Bump up the priority or assign to a manager)
  • Provide users dynamic in-app actions to reset passwords or fill out forms so you can provide stellar, seamless service.

Some examples of the AI in action:

Try it out for yourself at ai.tier2.tech or join us for a Tier2Tuesday to learn more.