Archive for month: December, 2020

toast notification on close

December 2020 Update: Toast Notifications on Ticket Status Change, Cognito Forms, Free Service for Three months, and more!

Happy Holidays! We hope the Festivus Miracle of phones ceasing to ring for the time being has reached you and that you and your clients are wrapping up their 2020 with a little bit of rest. For many reasons that you m...

jennifer-griffin--fvLeo7Ck74-unsplash

2020 in Review

As our team plans for the release of a few new features next week, we looked back on our road here and noted that the product you may have signed up for a year ago is now a completely different, much more powerful produc...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.