You get better tickets, not more of them.
Every ticket reaches your PSA with the diagnostics a tech would have run already attached, so your team can start on the fix right away.
The free plan covers up to 25 endpoints for as long as you need it, and you won’t need a credit card.
A vague request becomes a ticket your tech can work.
When a user writes “my computer is going slow,” the ticket arrives with over 70 diagnostics, a screenshot of every monitor, a replay of their last 20 actions, and the problem areas highlighted. Your tech doesn’t have to call them back to find out what happened.
Every ticket lands under the right client in your PSA.
It works with ConnectWise, Autotask, HaloPSA, Syncro, Kaseya BMS, SuperOps, and other PSAs, and your own rules can route and prioritize each ticket before it arrives.
Your clients don’t have to learn anything new.
They open a short form from a hotkey, an icon, or the optional USB Helpdesk Button™, with no password or portal account. If the computer is offline, they can send the ticket from their phone by scanning a QR code.
“This client is 2.5 hours from us. Helpdesk Buttons showed us exactly where to start and we avoided having to go onsite.”
Andrew Newberry, Reliance Technology Solutions
You can also read about one-click tickets, branded USB buttons, offline tickets, and validating users without a password.
See a better ticket for yourself.
We’ll give you a 10–15 minute demo of a real ticket from start to finish and answer your questions. You can also start on the free plan today.
