Archive for month: September, 2019

The Helpdesk Button can also come in the form of a USB hub, which allows users to connect other devices in addition to contacting your team with any issues they have.

Taking A Proactive Approach To Security

We have added some neat new security features that I thought I would share. The motivation to implement the first one came from u/RobMSP who pointed out that RMM platforms do not scan for malware for the things...

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Early September 2019 Updates

Hello, Team! Just another quick update on what we’ve completed over the last few weeks and what we’re working on next. First off, we have been working with our manufacturing partners and have brought th...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.