Archive for month: March, 2023

Irate Customers need help too!

Using AI to triage tickets using Tier2

Customer service is about providing a positive experience for clients, and this extends beyond simply solving problems. We also need to be flexible and adaptable to the changing needs of their clients, and willing to go ...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.