News

8/14 features and bug fixes

-2FA is now live, some of you might have set it up when the option appeared in the account page, you may need to set it up again.

-Keyboard Decals are now available in the shop if you’d like to try those out instead of buttons or for your traveling devices.

-The freshservice integration is now live!  The documentation should go up this week.

-The remote connection toggle switch is now live,  this can be turned off on the account page. Note, you will need to make sure you are running the latest build.

-Auto-populate the GUI based on the last entered information is now live, You will need to be using the latest build.

-The Connectwise integration will now attach the ticket as a private note instead of public!

-You can now log in with Google or Facebook.

-Fixed some billing problems on the backend,  you may see a day with two charges on it.

-Fixed the bug with auto-complete password field when using password manager on settings page.

-Fixed a bug where line break was not working with custom scripts appended to ticket data.

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.