News

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2019-11-07 Update: Closed Beta timeline news, ServiceNow and Kaseya BMS, and more!

Greetings and Happy November! We’re reviewing our notes and business cards after spending a good bit of last week at IT Nation in Orlando. It was our first conference and we’re already drumming up cool ideas for swag ...

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Goodbye, SMS Authentication; Hello Multi-accounts + 2FA!

Greetings, Friend! Every day, we inch closer to what we’re confidently referring to as our full-feature release. Thank you for all of your feedback, installs, and referrals. We’re so grateful that you’ve been enjoying...

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October 2019 Updates

Happy October! While our mailings have been less frequent, we’re still hard at work making meaningful updates to our platform and also conducting onboardings with many of you.  If you haven’t signed up for one...

The Helpdesk Button can also come in the form of a USB hub, which allows users to connect other devices in addition to contacting your team with any issues they have.

Taking A Proactive Approach To Security

We have added some neat new security features that I thought I would share. The motivation to implement the first one came from u/RobMSP who pointed out that RMM platforms do not scan for malware for the things...

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Early September 2019 Updates

Hello, Team! Just another quick update on what we’ve completed over the last few weeks and what we’re working on next. First off, we have been working with our manufacturing partners and have brought th...

Helpdesk Buttons Release 0.3.28 | Features, Bug Fixes, and Updates

Hi everyone! We are a little over a month into the beta and continue to be hard at work; we are currently on Build 0.3.28, and are adding new features and bug fixes daily — here are our notes so you know what is...

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8/14 features and bug fixes

-2FA is now live, some of you might have set it up when the option appeared in the account page, you may need to set it up again. -Keyboard Decals are now available in the shop if you’d like to try those out instead ...

Quick Update 2019-08-07

We had a crazy week this last week, thanks to you! In addition to getting out nearly 400 sample packages, we decided to close public registrations so we can focus on taking care of you folks that have already signed up, ...

Quick Morning Update 7/30

Samples are shipping out as fast as we can! We have run out of stickers and are down to a few hundred generic buttons in inventory! (We were expecting to send these out as part of a mail campaign over the next several mo...

Launch?

This week has been crazy. We were not expecting the response we got on the Reddit MSP forum. We were hoping to have 10-20 users sign up and instead we had 500 from all over the world. We were hoping to build out docum...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.